Do not want to refund or replace my item

I'm so disappointed in Takealot the service for refunding me or replacing the item that I've bought I've bought my daughter an tricycle for her birthday that was in March not even to days the tricycle broke I log an call they came picked it up within 2 or 3 days they returned the tricycle no problems,I got from work then my daughter told me her tricycle broke so the next day I log an call to return seeing that it is still under guarantee they came picked it up again few days I checked my emails they responded that return declined due to the tricycle that's dirty and damaged I'm mean really dirty it's a child's tricycle where she rides and put her stuff in the holders so that is their lame excuses so that I could not be refunded I've bought a few electronics aswell so if they can't assist me with an tricycle what about their others if their services is like this towards customers then I won't recommend anyone buying from them and might aswell give everything back so that they could give my money and I'll go where I'll be assisted with good service so it's really disgusting how they treat customers 😡😡😡😡😡😡😡😡😡😡