DP
Deon P

1 reviews | Active since Oct 2014

29 Jan 2016, 20:22

DO not use [URL Removed]

DO NOT USE [URL Removed] <br> <br> ordered products off their site and opted for the same day delivery option, all I received was the confirmation message that stated that the parcel is almost in your grasp and will be delivered before 5pm. after not receiving a call from them to state that the driver is on route I contacted them after 4pm to ask where the parcel was told that she sees the parcel is out and will follow up for me, was again contacted shortly after to state that the driver is on route and package will be delivered before 5pm, 17:30 i contacted TAKEALOT again to ask where the package was to be told that it was delivered to the shop next door? driver contacted me to state package was delivered to a store that I was not even aware existed as it is not located next to us or close even, they stated they will collect and reschedule delivery at home address, OK fine only to be called after 7pm and told we cannot deliver your package as the driver made a mistake, that they will refund my R50 same day fee and deliver tomorrow, This is not the point! to then be told that will 12AM tomorrow be ok, manager that contacted me said he will cc me on the emails this also yet to be done.

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Replies (1)
takealot.com
takealot.com's reply30 Jan 2016, 08:52
Official
Hello duplessisdeon,

We are terribly sorry that your parcel was delivered to the incorrect address. We understand your concerns and we are treating this as a matter of urgency. We take full responsibility for this mishap and we have noted your complaint to be dealt with accordingly.

Thank you for taking our complaints teams call this evening and allowing us to work towards turning this experience around for you. We will be in touch with you again tomorrow to settle this matter.

Regards
Takealot.com