DO NOT TRUST TAKEALOT GUARENTEE PROMISE AND CLIENT SERVICE.

I both a suitcase set. The handle of the bag broke while travelling. It was after my first use. My bag was not overweight and even told Takealot that I would send proof that this was the case. There were scratches on the bags from transit which I said I am absolutely fine to accept those bags back but just wanted the handle fixed. They advised its client negligence, there is no way it could be client negligence. I would have needed to actually take great force myself as a woman to break the handle and who would I want to deliberately break something I bought to use for a while. Takealot basically gave me like an automated response with no valid reason. I feel they will do this with each and every return. They should not promise this guarantee if they have no intention of given proper customer service and actually investigating correctly. it seems like a lazy staff team that gives standard resposne or their aim is to not actually pull through with guarantees deliberately. If you want to take if further they give you a number of a company that you must take the matter up with that has no connection to them and Takalot knows there is no way they you Willa actually get help from the. Then if you write a review they reject it, saying sorry it was not the product you bought. Takealot service is pathetic and they abuse buyers rights. I hope this helps with people doing future purchases so that they don't fall into a victim of the same disloyal behaviour from Takealot. So many other places offer the same services of takelaot this day. Stay away from ordering something from them if you buy something that needs to last a long time