aM
aletta M
1 reviews | Active since Mar 2009
13 Dec 2015, 16:56
Do not stick to arrangements
Order number *** refer<br> Order a product with a delivery guaranteed for SUNDAY 13 DECEMBER. At 12 o'clock the order showed delivered, but nothing was delivered. After phoning them they promised it will be corrected. Just after one, I received a call that delivery will happen before 5. I phoned about 20 to 5 (after waiting the whole day) just to be informed it will not be before five, but sometime during the evening. Nobody bother to inform me about this and I am still waiting. I actually ordered the product due to the delivery promise. Takalot is just wasting our time. Next time I will save myself the frustration and go ta a shop if I want to purchase something. Terrible service!<br>
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takealot.com's replyOfficial
13 Dec 2015, 17:50Hello alettamc,
We apologise for messing you around with this order's delivery. Thank you for taking our complaints team's call earlier to discuss options of resolving this matter with you. As confirmed we've been in touch with the responsible courier branch who will ensure that your parcel is delivered to you this evening.
Our complaints team will further address this delay with the branch management team in the morning so that the problem area can be addressed and corrected to prevent such a frustrating experience from happening again.
Sincerely,
takealot.com
We apologise for messing you around with this order's delivery. Thank you for taking our complaints team's call earlier to discuss options of resolving this matter with you. As confirmed we've been in touch with the responsible courier branch who will ensure that your parcel is delivered to you this evening.
Our complaints team will further address this delay with the branch management team in the morning so that the problem area can be addressed and corrected to prevent such a frustrating experience from happening again.
Sincerely,
takealot.com
takealot.com's reply13 Dec 2015, 17:50
Official
Hello alettamc,
We apologise for messing you around with this order's delivery. Thank you for taking our complaints team's call earlier to discuss options of resolving this matter with you. As confirmed we've been in touch with the responsible courier branch who will ensure that your parcel is delivered to you this evening.
Our complaints team will further address this delay with the branch management team in the morning so that the problem area can be addressed and corrected to prevent such a frustrating experience from happening again.
Sincerely,
takealot.com
We apologise for messing you around with this order's delivery. Thank you for taking our complaints team's call earlier to discuss options of resolving this matter with you. As confirmed we've been in touch with the responsible courier branch who will ensure that your parcel is delivered to you this evening.
Our complaints team will further address this delay with the branch management team in the morning so that the problem area can be addressed and corrected to prevent such a frustrating experience from happening again.
Sincerely,
takealot.com