Do not purchase valuable from Takealot - they deliver damaged goods and refuse to replace.

Absolutory shocking service received. Brought a brand new TV online. Received it on the 16th of March 2023. Only got to open it 1st of April as we were on holiday. TV was broken inside of the box - seems that it must have fell during delivery process or at warehouse. Return logged - Tv collected 3 April. Waited for replacement - only to be notified that it will not be replaced as they only provide a 7 day return? Although their website state Hassle-Free Exchanges & Returns for 30 Days & 12-Month Limited Warranty. Raised my complaint and received confirmation that they will deliver my replacement and are thankful that I am sharing my concerns with them - only to find their delivery van here this morning delivering my same broken TV? I buy so many valuables at Takealot and this is the first time I'm encountering this shocking level of customer service. They blatantly sold me a broken Tv and I am losing R10 000 because I failed to open the box within 7 days? Requested manager feedback - nothing received. If this is how they do business and falsely advertise and have numerous hidden fine print I will advise that you rather purchase your valuables at more reliable stores. Then they have the audacity to ask me to rate their service on email? And the courier guy does not give me this option- he selects satisfactory service on his electronic device right after I signed and left.