1 reviews | Active since May 2016

16 May 2016, 12:43

Do Not Order Anything Important From Takealot

<p>I ordered an iPhone from Takealot.com 10 days ago - a product that I desperately needed. I only got informed today on the date of delivery that they do not have stock and that the R14k I paid would be credited to my profile. (order number ***)</p> <p>1. I should have been told when I placed my order that there was no stock not on the due date for delivery 10 DAYS later</p> <p>2. And the cheek to credit such a large sum of money to my profile inhibitting me from buying a phone from elsewhere.</p> <p>I have since contacted them and have to wait 2-3 days for the refund to reflect on my account, which means I can only start the process of ordering a phone from elsewhere in 2-3days.</p> <p> </p> <p>This is such an incredible inconvenience and shows a massive lack of respect.</p>

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Replies (1)
takealot.com
takealot.com's reply16 May 2016, 16:11
Official
Hello Robyn-Smith, We are terribly sorry about the unpleasant experience you had with us recently. Thank you for taking our complaints teams call today and allowing us to clarify the details regarding your concerns with you. Your feedback has been noted and has been forwarded to the relevant department. Regards Takealot.com