JP
Johannes P

1 reviews | Active since Dec 2015

30 Dec 2015, 14:57

Do not order any goods over festive season

I placed an order on TAKEALOT on the 6th December 2015 for 6 items that I was planning to give as Xmass gifts. Everything went well I received sms massages and on the 15th December a courier delivered a parcel. After opening I discovered there was items in the parcel that I didn't order. I contacted their call center explaining the mishap only to be promised that they will resolve in a couple of days and I will have my good before Xmass. On the 21st December another parcel arrived from the courier and again with the wrong goods in. Many phone calls and complaints later after Xmass I received an email saying they are now out of stock and the will refund me. The best part of it all is twice I have received other people's parcels that is still with me and I am sure they also ordered the items as Xmass gifts.<br> In conclusion never order something as important as a gift online as you will be disappointed. Rather go to the shop and buy what is on the shelf.<br> Regards<br> Johannes Pheiffer order number ***<br>

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Replies (1)
takealot.com
takealot.com's reply30 Dec 2015, 16:42
Official
Hello jjpheiffer,


We sincerely apologise for delivering the incorrect items to you. Thank you for taking Maxine's call today and allowing her to work through this matter and arrange collection for the incorrect camera that you received. We take full responsibility for this mess up and our team will be in touch with you as soon as collection has been processed.

Regards
Takealot.com