Do not list your products on Takealot.com!

I booked a collection for the removal of my Joburg stock in February. When my courier arrived, he was turned away with Takealot telling him they don’t have that parcel and that the stock is not with them. I logged a ticket to try and understand what was happening and was told for over a month that Takealot is “investigating” Due to this mess, I did not book the CPT collection as I feared the same thing would happen and I would AGAIN be held responsible for courier costs for a failed collection. I made this clear over and over again, that this was why I had not booked the collection. After weeks of me constantly nagging and pressing, I got a call on the 14th of March from an agent who said they are having trouble locating my stock due to some change over of some sort of system and that as soon as they find it, they will deliver it to me. She also told me if they do not find it, I will be refunded. I then asked her about my CPT stock and she assured me in that phone call, that JHB was an isolated incident and that there should be no issues with retrieval of my stock from them. I booked the collection because I had peace of mind at that point in time, that everything would be sorted. Two days later I get a notification that my CPT stock has been disposed of as I had missed my appointment date. I was confused as at this point it was around the 16th and my appointment was for the 22nd of March. I logged a ticket with an agent AGAIN and explained the situation, he tells me they'll investigate. I wait a week, I wait two weeks, no answer. During all this, I am still following up on the JHB issue as this has ALSO not been resolved. The JHB agent tells me he is waiting for feedback and as soon as he knows anything, they'll let me know. Fast forward to the following day, March 31st, my JHB stock is delivered without word or notification that it had been found even though I had followed up with the agent who was assisting me on that ticket on the 30th who still had no idea what was going on and assured me once he knew ANYTHING, he would reach out to me. This in itself proves the absolute lack of communication within Takealot itself as then, suddenly and by some miracle, my stock shows up on the 31st. Just one day after me following up, AGAIN.

On this same day, I follow up ONCE MORE with the CPT agent about my CPT stock, and he tells me it was disposed of due to me taking too long to book a collection.

My CPT stock was disposed of as if I had forgotten to make a booking or as if there was some sort of negligence on my side, which is laughable considering the amount of effort I put in just trying to get an answer as to where my stock was. I made it clear time and time again that I was concerned about my CPT stock, I begged Takealot for answers and got none. Any logical person would do the same thing. Takealot has recorded calls of me mentioning this to agents over and over again. There are also countless emails spanning over the course of WEEKS that Takealot has which prove how concerned I was over my stock. Not once did I simply forget or neglect my items.

It is now almost May, which will be three months of me begging and quite literally PLEADING with Takealot for an answer as to how this will be resolved and here I sit, not a single update, not a call, not a single thought given to me by Takealot as to the toll this has taken on my business and quite frankly my wellbeing.

I would never, ever recommend that any small business even consider using the Takealot seller option, it will bring you nothing but stress, empty pockets and pure regret. I have had a nightmare of an experience dealing with Takealot, so quite honestly - spare yourself the distress.