1 reviews | Active since Sept 2015
Do not keep to their promises
I bought a chromecast on 2014/11/10 from them and they delivered it in a matter of hours. Unfortunately it stopped working after 6 months of use. I didn't know it was the chromecast that's broken because the error msg I always got was my WiFi is slow or not connected. So 2015/10/17 the defective plug that was causing the problem broke off. I have 1 year warranty on it and because I only contacted them then, exactly 7 days after the warranty expired, they didn't want to help me. They didn't even care to give any feedback. I had to contact them, until they conveniently told me I don't have warranty anymore. This product started giving problems way before the 1 year warranty expired. And unfortunately I couldn't determine what was the problem until that plug broke. That's why there is a completely new chromecast on the market, because the old one has a lot of defects. Too bad they want to smear all their defective products on their customer. I am sitting now with something I can never ever use again or try to fix but I used my hard-earned money on ******* and they simply don't care. They were so quick when they wanted my money but now that I need help, they avoid their customers. Sad
We've discussed this matter with the relevant departments who advised that this particular product is a top seller with a very low return rate. The nature of this product dictates that new versions of it will be released as technology improves. This is by no means an indication that the previous version was defective, but rather an improvement on the previous model's offerings.
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We however offer a returns option should you think any product you've received is defective. This offer is governed by our returns policy and we need to adhere to its T&Cs in order to continue to offer this option to all our customers. One of these conditions is that products be returned within the extended supplier warranty period. As your return was logged outside of this period we've had to decline your request as it won't be accepted by the supplier.
Sincerely,
takealot.com
We've discussed this matter with the relevant departments who advised that this particular product is a top seller with a very low return rate. The nature of this product dictates that new versions of it will be released as technology improves. This is by no means an indication that the previous version was defective, but rather an improvement on the previous model's offerings.
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We however offer a returns option should you think any product you've received is defective. This offer is governed by our returns policy and we need to adhere to its T&Cs in order to continue to offer this option to all our customers. One of these conditions is that products be returned within the extended supplier warranty period. As your return was logged outside of this period we've had to decline your request as it won't be accepted by the supplier.
Sincerely,
takealot.com