DO NOT EVER BUY THIS PRODUCT ON TAKEALOT.COM. THEY USE FALSE AND MISLEADING ADVERSTISING ON THEIR OWN WEBSITE AND ABDICATE RESPONSIBILITY.

I AM VERY DISAPPOINTED IN TAKEALOT.COM AND BEYOND FRUSTRATED AT THIS POINT !!!

On 14 February 2024 I bought an inverter, specifically Rizzen 200W, 177Wh Portable Power Station equipped with 6 Output Ports for R1 999 from takealo.com because I have a job as a virtual sales representative with a U.S. company that requires amongst other things that we have an inverter to enable us to work during load shedding. I bought this product specifically from takelot.com based on the following: 1. Their price for this specific product was more affordable for me than other stores like Game etc. 2. The product description on takealot.com states "Hassle-Free Exchanges & Returns for 30 Days.''

Unfortunately the 'Hassle-Free Exchanges & Returns for 30 Days' is UNTRUE, FALSE AND MISLEADING ADVERTISING, they are currently running a 'FIRE SALE' for the exact same product now at R1 799.

On Saturday 24 February 2024 as load shedding hit at 18h00 I plugged the extension cord for my router and it did not work., I tried a couple of times thinking the problem was me BUT IT WAS NOT ME, THE PRODUCT IS DEFECTIVE and I stopped.

I then went onto their website to see the reviews and took my time doing so. To my SHOCK, many of the reviews on their own website ARE NEGATIVE. Therefore at 6:43pm I logged a return online, REQUESTING a REPLACEMENT as the product is defective. To my horror at 06:53pm I received a response from takealom.com that my request was declined as 'the product is not eligible for returns'???!!! HOW ???!!! Yesterday morning I called to enquire further, all that I have been getting is we have escalated the case to our supervisor BUT NOTHING SOLID has come out of it. I AM STRESSING AS I NEED TO BE LOGGED ON AT 16:15 for my job. HOW AM I GOING TO WORK WITHOUT AN INVERTER??? LOADSHEDDING IS IN MY AREA WE WILL BE AT 16H00 TO 18H30. WHAT AM I EXPECTED TO DO? I NEED THIS TO BE RESOLVED AS I HAVE BEEN SAYING SINCE YESTERDAY. I even said I will borrow money again to get an alternative from them. I AM BEYOND SEETHING AND CRIED MY EYES OUT THIS MORNING WHEN I WAS ON A CALL WITH ONE OF THEIR CONTACT AGENTS. PLEASE DO NOT BUY THIS PRODUCT. THE AGENTS ARE SAYING THAT THE WARRANTEE IS DIRECTLY WITH THE MANUFACTURER??? HOW, IF THEIR OWN WEBSITE SAYS THAT THERE IS 'HASSLE FREE RETURNS AND REPLACEMENTS WITHIN 30 DAYS' !!! I NEED THIS RESOLVED ASAP. MY LIVELIHOOD IS ON THE LINE!!! I AM BEYOND DISAPPOINTED AT THE LACK OF URGENCY MY CASE IS BEING TREATED. I WISH I HAD READ THE REVIEWS AND NOT BOUGHT THIS PRODUCT AT ALL. HOW AND WHY MUST I SPEAK TO THE MANUFACTURER DIRECTLY WHEN TAKEALOT'S WEBSITE CLEARLY STATES - 'HASSLE-FREE RETURNS AND REPLACEMENTS WITHIN 30DAYS OF PURCHASE !!! FOR CRYING OUT LOUD I NEED THIS SORTED OUT BEFORE 13H00.

DO NOT EVER BUY THIS PRODUCT ON TAKEALOT.COM. THEY USE FALSE AND MISLEADING ADVERSTISING ON THEIR OWN WEBSITE AND ABDICATE RESPONSIBILITY. I HAVE NOT RECEIVED A CALL FROM A SUPERVISOR TO RESOLVE THIS!!! I NEED THIS MATTER RESOLVED TODAY BY 13H00 !!!