GC
Gerhard C
1 reviews | Active since Oct 2012
28 Oct 2015, 09:40
Do not deliver as scheduled
Always the same story. They say it will come on a specific day, or I reschedule for a specific day, then out of the blue the courier arives with the package?<br> What is the point in scheduling then? <br> <br> Now, no one is home, so the courier just drops it off at the nearest neighbour, and I need to go and look for it?<br> Utterly useless.<br> <br> Yes, Takealot will state that it is the couriers fault, BUT I did not choose the courier.<br> <br> Sort this out! <br> <br> @Takealot - I have a lot of time, so I will continue complaining.
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takealot.com's replyOfficial
28 Oct 2015, 09:46Hello Gerhard87,
Thank you for bringing this to our attention and apologies for the inconvenience this has caused. Your parcel should only be delivered to you unless your express permission has been granted or arrangements have been made for someone else to receive it on your behalf. We're sorry for the concern this must have caused and we've instructed our complaints team to address this with the responsible courier. We'll also look into the delivery arrangements that were made with you and why this wasn't adhered to.
We kindly ask for a little bit of time to gather the relevant details that lead to this unfortunate situation after which our team will be in touch with feedback.
Sincerely,
takealot.com
Thank you for bringing this to our attention and apologies for the inconvenience this has caused. Your parcel should only be delivered to you unless your express permission has been granted or arrangements have been made for someone else to receive it on your behalf. We're sorry for the concern this must have caused and we've instructed our complaints team to address this with the responsible courier. We'll also look into the delivery arrangements that were made with you and why this wasn't adhered to.
We kindly ask for a little bit of time to gather the relevant details that lead to this unfortunate situation after which our team will be in touch with feedback.
Sincerely,
takealot.com
takealot.com's reply28 Oct 2015, 09:46
Official
Hello Gerhard87,
Thank you for bringing this to our attention and apologies for the inconvenience this has caused. Your parcel should only be delivered to you unless your express permission has been granted or arrangements have been made for someone else to receive it on your behalf. We're sorry for the concern this must have caused and we've instructed our complaints team to address this with the responsible courier. We'll also look into the delivery arrangements that were made with you and why this wasn't adhered to.
We kindly ask for a little bit of time to gather the relevant details that lead to this unfortunate situation after which our team will be in touch with feedback.
Sincerely,
takealot.com
Thank you for bringing this to our attention and apologies for the inconvenience this has caused. Your parcel should only be delivered to you unless your express permission has been granted or arrangements have been made for someone else to receive it on your behalf. We're sorry for the concern this must have caused and we've instructed our complaints team to address this with the responsible courier. We'll also look into the delivery arrangements that were made with you and why this wasn't adhered to.
We kindly ask for a little bit of time to gather the relevant details that lead to this unfortunate situation after which our team will be in touch with feedback.
Sincerely,
takealot.com