DO NOT BUY A TV FROM TAKEALOT!

TakeAlot.com truly live up to their name - they TAKE alot, and give nothing in return! I purchased a TV set 2 years ago, with a 5 year warranty. The TV started to distort and show lines on the screen last week, so I logged a return. TakeAlot collected the TV from my home and took it in - where they were supposed to either repair or replace it. I got an email 2 days later saying that my return has been rejected because I did not send in the remote. After explaining to the agent that I had lost the remote in a move a year prior, and that the warranty should still count for the TV, I got not explanation or apology, just a generic "your return has been rejected" message. It seems to me as though they will go on any minor detail to not have to replace or repair an item. Every response from an agent is like talking to a robot - absolutely no empathy or compassion for the customer, just matter-of-fact answers and a total unwillingness to assist and resolve the situation amicably. Also, if I my remote had given issues, would I have been able to send that back to be replaced? Would they have asked me to send the entire TV set with just so that they could fic the remote control? Probably not. This entire situation has left me without a TV and with a bitter taste in my mouth for TakeAlot.com.