Do not attempt a return to TAKEALOT!

I logged a return for some takealot items on Thursday. Needing to return several items, I logged as many returns as there were items - which is fine. I placed it all back in the takealot box, & waited for collection. I then received a phone call per item returned to arrange for collection. Finding this ridiculous, I explained to all the consultants that all the items were packed into one box, which was ready for collection. It is now 5 working days after the box was collected, & while all the other items show as 'received by warehouse' on the takealot site, one item's location remains 'unknown'. They were all in the same box! Ive called takealot on Wednesday, & promised feedback by end of business that day, or early Thursday morning. Its now Friday. I called in again to get feedback, & this time the consultant seemed frustrated & unwilling to assist. She all but said that I was unreasonable in placing all items in one box & sending it off that way. All other online companies do it that way. Returns are logged per item, but collected in one lot - spree, superbalist, zando.... why does takealot expect a package per item? Who has time for all that admin?