Dissatisfied with service received

I am very disappointed by the service received from Takealot. I have been a loyal customer of Takealot & Kalahari & have previously been happy with the service received. Unfortunately that is no longer the case. I purchased a 10 tier foot rack. I opened the box to find the black plastic tiers & metal rods loose in the box (usually the individual parts are packaged in plastic bags). I removed the black plastic tiers to find that one was missing. Each piece is about 30cm long & 15cm wide therefore it was evident within minutes that a piece was missing. As the product was clearly incomplete I packed the tiers back into the box and arranged for its return. To my horror I received an email today to say that the return was denied. I phoned Takealot to obtain an explanation and was promised that that I would be phoned back. Instead I received an email to say that the product was damaged and the return was denied. It is impossible that I damaged the product as I barely touched the contents of the box. I suspect that the box had previously been opened resulting in the loss of the tier & the \damage"I am now being accused of. This is unacceptable & I will no longer be a Takealot customer!"""