Dissatisfied takealot customer

I am usually very satisfied with this company's service, today however I am very disappointed. I have ordered a piece of furniture that arrived with holes in the packaging and missing vital pieces. The product also had a defect whereby it was not possible to put together even if there was no missing pieces. The worst part of this is that it take a week for a new product to arrive.

I am currently studying business management, a company of this size should know that service is a huge part of business. They should focus more of their efforts of having positive customer feedback, this will only be done by doing their upmost to keep them happy by fixing customer issuse as quickly as possible ie 2 days not a week!

The delivery process is also not very efficient, almost no one is home between 8am-5pm during a week day, they need to recognize this and allow customers to shedual specific delivery times so that they are able to make a plan to have someone at home to accept the delivery. It has happened many times that no one was home when the product had arrived