Dissatisfied Disappointed Order. *** & ***

I orders a Hdd (*** 15-11-15 (eb 879.2 and cash R519.8, FNB disc Vouc Z73H-X59R-79QA). HDD was delivered defective! I returned it to you RRN-0602-9fe4 18-11-15, received a Credit and not a exchange, you were out of stock, Credited for disc vou. I asked that your stuff not reimburse me my eb and credit, I neede this hdd I wanted to reorder it ASAP even at a higher price, Making use of my eb and I'll would have just settled the difference! <br> I was told that credit on my account will automatically be deducted when I complete the order! Your credit system showed a R1399 Credit but it didn't deduct from my total order. The FULL amount of my order ( ***) was deducted off my credit card<br> I immediately phoned your cc line and explained, I was told because \I"paid already there is nothing that takealot can do! This was unacceptable"