Dissatisfied 1st time buyer from Takealot.Com

I went onto takealot.com's site to look for a TV and soundbar (first time buyer from takealot) on the 25th January, found a 49" Samsung Smart TV for R 7999 and matching soundbar for R 2899. I paid on the same day via EFT for the items (R 10 898.00) . I was very excited with my new purchases and was looking forward to receiving them.

I then received a mail from them saying the items will be delivered on 4th February. On the 31st January, I received another email from them saying my order is going to be delayed, delivery the 12th Feb now. The very next day I received another email saying they cancelling the TV order and will apply a credit to my takealot account?? I then called takelot on the 1st Feb and spoke to a Ebrahim. He mentioned that due to no stock, they cancelled the TV order as they could not meet the delivery time frames. The soundbar was still on for delivery on the 4th Feb (which I have received).

I then explained it showed in stock on the website and I received 2 emails with delivery dates after paying, so how can takealot just cancel it without calling me first. Ebrahim mentioned the stock at that price is no more, the price is now more, to which I asked if I can get the TV at the same price of R 7999. He was helpful and said it will need to be taken up with product support. I asked for feedback to be communicated to me.

I then called Takelot back on the 5th Feb as I didn't get feedback, spoke to a Darian whom said its still pending on the system, waiting for feedback from product support. I then called again after no feedback on the 7th Feb, spoke to Ashli whom informed me the replacement TV at same price has been authorised by finance department. Yay, I felt relieved, and asked if I can come and collect it from the warehouse. I was informed that I will get an email to confirm which I didn't.

I then went to the warehouse on Sat 9 Feb, only to be told that my TV will only be in CPT on the 12 Feb. I then asked that takealot please deliver it then as I can't come collect on the 12th Feb. The next day (Sunday 10 Feb), I received an email saying my order has been cancelled as per my request?? I was dumbstruck as I never cancelled the order?? I emailed takealot and a Chante rep**** saying because I asked for the TV to be delivered, they had to cancel and re-process the order for delivery.. I then asked for feedback as to when they will deliver now.

After no feedback was received the whole day, I emailed again yesterday (11 Feb) at around 6pm to ask when they will deliver the TV. A Nombulelo rep**** (the 5th person now and addressed me via email with the wrong name - she did call back and apologise though for that) saying the TV replacement takes 5-7 days to reach warehouse and 2-3 more days to be picked and sent to courier for delivery. I then mentioned that I was informed at the warehouse it will be here on 12 Feb. Nombulelo said as the collection order was cancelled by the warehouse, the TV was most likely sold to another customer...

I then asked for someone in management to please call me today , she said she will arrange the call back.

Its been 18 days now and no TV yet... :-( Ive dealt with 5 different people and have to always email for feedback.

Not a good 1st time experience. Ill think twice before I buy from takealot.com again,