Dissatisfaction with Service Quality and Product Handling

As a customer of takealot.com since 2016, I have been loyal and have never had any complaints until recently. It appears that Takealot is becoming increasingly indifferent to its customers, prioritizing the acquisition of more sellers to dominate the market. Since last year, they have begun holding our responsible for damaged products, sometimes even it is the seller who sent them damaged or their warehouse inspection personnel mishandled them. This policy is both baffling and unacceptable to me.

I hope that platforms like Shein or Amazon will have warehouse in South Africa soon. This would provide buyers with more options, and at the very least, I would definitely try to minimize my purchases from Takealot.