1 reviews | Active since Sept 2014
Dissappointment with the service from TAKEALOT
<p>Good day,</p> <p> </p> <p>I had ordered a Stanley Adventure 148ml Pocket Flask - Green & Steel as per the advert on Takelot on 6 June.. I had further phoned them to confirm that there was stock which there was. it was further confirmed that the metal flasks were in stock in CT as per the picture on the advert and thus I had to pay a R35 courier fee.. I received the plastic version and gave takealot a call to arrange a collection of the incorrect itema nd replacement with the correct iteam i had ordered as per the description and picure on their website. This took several days until they confirmed that it is indeed the incorrect item and they collected the item.</p> <p>Takealot then came back to me and confirmed that their supplier has confirmed that the item is unfortunately plastic and listing has been updated ion the site as well.</p> <p> </p> <p> On my payment there was an acceptance on this offer. This is a binding contract. In accordance to the CPA, It is ******* to withdraw ur offer due to takealots part. If the product is not available or there has been a mistake on takealots part by listing it incorrectly, the correct product needs to be sourced (the metal one as per the picture and description) or alternatively the product of equal or greater value needs to be offered in place. </p> <p><br /> This was required for Father's Day which was on the 19 June leaving me with a massive inconvenience and disappointment.</p> <p> </p> <p>Takealot then gave me a call on 17 June appologising and that they will check the stock with the supplier which will take 5-7 business working days. I have now received a call saying there is no stock and they will refund me. they then subsequently cancelled my order.</p> <p>The fact that the supplier does not have stock is not my problem. takealot needs to find alternative stockists of the product or provide enough time for their client to get more stock,.</p> <p> </p> <p>This has been a huge disappointment with takelot and i will be sure not to order from takealot again considering the inconvenience and dissappointment causes over the last 3 weeks for the item i have ordered and takealot making a mistake along the way and then confirming no stock with no attempt to satisfy the client.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> ********** </p>
Hello Kfarrell,
We are terribly sorry that you received the incorrect item.
Thank you for taking our complaints teams call today and granting us the opportunity to provide you with a solution.
We have reached out to our buyers with your request and will action this once we have received confirmation.
Regards
Takealot.com
Hello Kfarrell,
We are terribly sorry that you received the incorrect item.
Thank you for taking our complaints teams call today and granting us the opportunity to provide you with a solution.
We have reached out to our buyers with your request and will action this once we have received confirmation.
Regards
Takealot.com
I had ordered a Stanley Adventure 148ml Pocket Flask - Green & Steel as per the advert on Takelot on 6 June.. I had further phoned them to confirm that there was stock which there was. it was further confirmed that the metal flasks were in stock in CT as per the picture on the advert and thus I had to pay a R35 courier fee.. I received the plastic version and gave takealot a call to arrange a collection of the incorrect itema nd replacement with the correct iteam i had ordered as per the description and picure on their website. This took several days until they confirmed that it is indeed the incorrect item and they collected the item.
Takealot then came back to me and confirmed that their supplier has confirmed that the item is unfortunately plastic and listing has been updated ion the site as well.
On my payment there was an acceptance on this offer. This is a binding contract. In accordance to the CPA, It is ******* to withdraw ur offer due to takealots part. If the product is not available or there has been a mistake on takealots part by listing it incorrectly, the correct product needs to be sourced (the metal one as per the picture and description) or alternatively the product of equal or greater value needs to be offered in place.
This was required for Father's Day which was on the 19 June leaving me with a massive inconvenience and disappointment.
Takealot then gave me a call on 17 June appologising and that they will check the stock with the supplier which will take 5-7 business working days. I have now received a call saying there is no stock and they will refund me. they then subsequently cancelled my order.
The fact that the supplier does not have stock is not my problem. takealot needs to find alternative stockists of the product or provide enough time for their client to get more stock,.
This has been a huge disappointment with takelot and i will be sure not to order from takealot again considering the inconvenience and dissappointment causes over the last 3 weeks for the item i have ordered and takealot making a mistake along the way and then confirming no stock with no attempt to satisfy the client.
takeakot then contacted me on 22 June following the above post again apologizing and confirmed that the flask will be deliver to my requested address. I subsequently requested 2 emails 1) confirming delivery of the item and 2) the time it was actually delivered at the address. When I opened the item, it was yet again the plastic Stanley flats and NOT the stainless steel flask I had originally ordered on 6 June. This is absolutely absurd! The second time that the wrong item had been delivered and it is the 24th June now. I have never been so disappointed in takealot. Following all the phone calls this week assuring the correct I stainless steel item would be delivered and then once again the incorrect item delivered, I am a loss for words!
I had ordered a Stanley Adventure 148ml Pocket Flask - Green & Steel as per the advert on Takelot on 6 June.. I had further phoned them to confirm that there was stock which there was. it was further confirmed that the metal flasks were in stock in CT as per the picture on the advert and thus I had to pay a R35 courier fee.. I received the plastic version and gave takealot a call to arrange a collection of the incorrect itema nd replacement with the correct iteam i had ordered as per the description and picure on their website. This took several days until they confirmed that it is indeed the incorrect item and they collected the item.
Takealot then came back to me and confirmed that their supplier has confirmed that the item is unfortunately plastic and listing has been updated ion the site as well.
On my payment there was an acceptance on this offer. This is a binding contract. In accordance to the CPA, It is ******* to withdraw ur offer due to takealots part. If the product is not available or there has been a mistake on takealots part by listing it incorrectly, the correct product needs to be sourced (the metal one as per the picture and description) or alternatively the product of equal or greater value needs to be offered in place.
This was required for Father's Day which was on the 19 June leaving me with a massive inconvenience and disappointment.
Takealot then gave me a call on 17 June appologising and that they will check the stock with the supplier which will take 5-7 business working days. I have now received a call saying there is no stock and they will refund me. they then subsequently cancelled my order.
The fact that the supplier does not have stock is not my problem. takealot needs to find alternative stockists of the product or provide enough time for their client to get more stock,.
This has been a huge disappointment with takelot and i will be sure not to order from takealot again considering the inconvenience and dissappointment causes over the last 3 weeks for the item i have ordered and takealot making a mistake along the way and then confirming no stock with no attempt to satisfy the client.
takeakot then contacted me on 22 June following the above post again apologizing and confirmed that the flask will be deliver to my requested address. I subsequently requested 2 emails 1) confirming delivery of the item and 2) the time it was actually delivered at the address. When I opened the item, it was yet again the plastic Stanley flats and NOT the stainless steel flask I had originally ordered on 6 June. This is absolutely absurd! The second time that the wrong item had been delivered and it is the 24th June now. I have never been so disappointed in takealot. Following all the phone calls this week assuring the correct I stainless steel item would be delivered and then once again the incorrect item delivered, I am a loss for words!
Hello Kfarrell,
We're sorry that you received the incorrect item again.
We have tried to contact you, but to no success.
We would like to resolve this matter with you as quickly as possible.
One of our complaints team members will contact you tomorrow with details and to assist you in actioning a return for the incorrect item you have received.
Regards
Takealot.com
Hello Kfarrell,
We're sorry that you received the incorrect item again.
We have tried to contact you, but to no success.
We would like to resolve this matter with you as quickly as possible.
One of our complaints team members will contact you tomorrow with details and to assist you in actioning a return for the incorrect item you have received.
Regards
Takealot.com