Dissappointed - No credit received after almost 2 weeks of return goods

I am very disappointed in the service of takealot recently. I clearly understand we are on lockdown however there is no courtesy to contact customers especially when I have paid for my goods and didn't receive what I paid for . I have been battling to get proper feedback from customer care via email and facebook however receive generic messages which doesn't help at all

I initially ordered a parrot whiteboard retail pack which suppose to come with a whiteboard , markers, magnets , cleaner and duster however only received the whiteboard

I therefore processed a return and it was fetched from me 5 days later . To date, 13 days later , I have no feedback but an sms to notify me that I will been sent info on the next steps when my goods reach the warehouse. The whiteboard cant be taking 13 days to reach the warehouse. I tried to call the customer careline but it cuts off and the service desk sends me generic messages of " the item will be credited once it reaches the warehouse". How fair is this on me when I have fully paid for something and still have not received anything and its almost a month

Please look into my matter and send me information on when I will be credited so I can get my goods urgently

Order number ***3 Return number RRN-673D-9C5B

Please contact me on Crystal Naidoo ***