Dissaponting Service

I'm really losing my patience with you guys!!!! I always order bags from you, and one morning I received some ****** cream instead of bags, okay that's fine, I then had to purchase again because I know your refund process takes forever. This happened on the 3rd or 4th of April, until this day I'm waiting for my money to be credited, now only one bag is being credited on my profile, when I made it clear that I want this credited in my bank account, I guess I will have to go through another 10days to get full refund for the 2 bags I have never received. Really dissaponting. Someone called to try and assist, and suddenly I get an SMS that the wrong item will be collected on Wednesday (tomorrow). When it was actually long collected from my end. This is really terrible.