Dissapointment and frustration

<p>I pre-ordered an item with takealot on the 24th of June and was provided a delivery date of the 30th of September. The ordering process was simple and easy to use and offered great promise - I opted for a COD arrangement. The 30th of September arrived and I had made arrangements o be at the given address with the required cash. At approximately midday I went to check my order tracker and saw that my order was still at the warehouse. There seemed to be an issue with the order as per the help desk in that there was no stock of the item. I was promised feedback at this point which never happened.</p> <p>I later contacted the distribution division - they advised they had never received this order and did not have the item available. The question was asked at this point that surely there should have been some communication to me that there was an issue - the employee agreed. I was advised to raise this with the takealot team directly.</p> <p> </p> <p>I have logged a complaint with takealot since - I was told that a team leader would contact me on the day which did not happen. I was then emailed by Maxine who committed to assisting me - I gave her all the relevant detail in an email at 11:00 yesterday. I have still had no feedback and I still don’t have my parcel. My questions are as follows:</p> <p> </p> <p>- How was there no stock on the item when I pre ordered it nearly 3 months prior?</p> <p>-Why was I, as the client, trying to damage control to find out where my order is and do continuous follow ups?</p> <p>- When do I get my order? When do I get some feedback?</p> <p> </p> <p>Takealot lays down some big claims as being the best in the field of e-commerce but thus far it’s been nothing but disappointment and frustration.</p> <p> </p> <p> </p>