Dissapointing service from Takealot & Snomaster

I purchased a SnoMaster- 92.5 Litre 12/220V Dual Low-Profile Fridge/Freezer- SMDZ-LP96D from Takealot, a week later I went on a trip and the LED screen stopped working, when i logged a return, Takealot sent me an automated e-mail saying that I must deal directly with the product manufacturer. According to the Takealot website Taealot will handle the returns: "Hassle-Free Exchanges & Returns for 30 Days." i have sent Snomaster an e-mail logging the return with no response. i have also written a review on the Takealot website outlining he issue, this post has not been posted on their website. I am so frustrated with the situation and would expect more support from both the supplier and retailer for a relatively high value ticket item.