Dissapointing Experience

<p>I placed an order on Monday the 5th of September for an unboxed set of headphones. What followed was a pleasant set of updates on delivery and shipping and everything went off without a hitch. </p> <p> <br />When I opened the package I realised that the headphones that were delivered were incorrect (same brand but but very different model). I contacted takealot requesting a return and wishing to have the correct headphones delivered.</p> <p> <br />I dealt with Eleanor Ndhlovu and ***aat Martin who were both professional and prompt with their responses and indicated that Takealot apologizes for the error and will replace the product if they have stock which made sense.</p> <p><br />I then received an email today to say that Takealot does not have any more stock of the unboxed deals and therefore they can only offer me a credit/refund. </p> <p> <br />This makes no sense to me for a few reasons:</p> <p> <br />Firstly - an unboxed deal - by its very nature is a once off item. There obviously is no more stock of an unboxed item. Sennheiser won't ever release a batch of 30 unboxed headphones.</p> <p><br />Secondly: this case seems to fall under the policy of a customer being unhappy with the unboxed product which only qualifies for a refund for unboxed deals. It's not that I'm not unhappy with the product - I didn't receive the product! </p> <p><br />I would expect basic customer service to make sure that I receive the same headphones which I ordered even if that means giving me a boxed set.</p> <p><br />This is the exact sort of situation that makes me distrust online shopping - what you see is not what you get and perhaps going to a shopping centre and seeing the product first is better for anything that isn't a vanilla item.</p> <p><br />I hope that Takealot can prove me wrong.</p> <p><br />Order: ********** </p> <p>Product: ********** 8</p> <p>RRN: RRN-8381-0ba8</p>