Dissapointed in Takealot

<p>On the morning of 13/12/16 I placed an order for a toy train set on takelot, using my ebucks. Immediately after I had placed the order I realised I had ordered the wrong one. There was no option to cancel the order on the App so I phoned the call centre literally 2 minutes after the order was confirmed and asked them to please cancel it and credit me so i could place the correct order. To my surprise they said I could not cancel the order as it had been shipped. I retorted that it is impossible because I had finalised the order a few minutes earlier, the teleconsultant agreed but was adamant that I could not cancel theorder but should reject the delivery. I reluctantly agreed. I also sent an email to the customer care adress detailing what I have just said here and the result was the same - no cancellation, reject on delivery. The delivery duly arrived on Thursday afternoon 15/12 and I showed the driver the email from Takealot and declined the delivery. On Monday I emailed asking when I would get my credit and too date have not had a satisfactory response. Im dissapointed that an order could not gave been cancelled given that I tried to cancel immediately after placing it and second that my credit has not been passed yet - almost a week has elapsed now. I am very surprised that They insisted on delivering the parcel - the unnecessary costs for them must be ridiculous? </p> <p>I'd really love some kind of concrete commitment as to when I can expect my credit?</p>