Dissapointed

I have order #***8 witch was supposed to be delivered yesterday. No delivery. I tried phoning to find out where my delivery is. no answer for 35 min when i hung up. i tried phoning again, only to be told due to Covid 19 Phone lines are down.

Return RRN-cb6e-f253 A year ago i bought a kenwood chef xl mega pack on special R9599. My one attachment broke, so i returned the item asking for a replacement. a month after i recieved credit on my account for R9599. so i contacted takealot to ask whats happening, Deney told me that the price for the item is now R14000 so the can not commit to a replacement, but she will escalate it. A week later i sent another email, Caren Jonkers said they are awaiting feedback from their supplier. another week later, another emial sent by me, Keegan Pillay rep**** to say that they are still in process to see what they can do. I rep**** and asked for the credit on my takealot account to be returned to my bank account. no reply as of yet.

Takealot.com, i have been a customer for over 5 years, if this is how you treat loyal customers. you have lost one forever.