Dissapointed

I emailed Takealot on 27 Oct 2015 10:11 for Warranty information on a specific HP notebook they had on special. I received their general response that someone will revert back to me within 2 - 12 working hours. received Ticket no: ***<br> I contacted Takealot the following day 28 Oct 07:10 to follow up with my query and spoke to Judith. Judith informed me the person who would assist is not in as yet an will revert back to me asap. I again contacted Takealot at 12:00 the same day and spoke to Joy, she could not assist me or transfer me to anyone who could assist as the team that can assist may not speak to customers an the only thing she an do is make a note on the Ticket.<br> I received a email response from Judith later the evening on 28 Oct informing me they are still trying to source the warranty information and would contact me as soon as thy have the information available.<br> 29 Oct 2015 I emailed Judith again for feedback on the warranty information, I received a response from her with basic information on the warranty, and not full details as requested. The discounted has now expired and I am still waiting on warranty information 3 days later. This is unacceptable service!!!