Dispute Regarding Refund Refusal – Order #***

Good day,

I am writing to formally dispute the refusal of a refund for my returned item under Order #***.

I purchased two drones, which were delivered on 17/12/2025 as Christmas gifts for my grandchildren. The drones were only opened on Christmas Day and each was flown once. During first use, the wings broke off, which clearly indicates a product defect.

I initially returned one drone, as I had accidentally left the second one at home. However, Takealot has since refused to issue a refund.

What is particularly concerning is that my brother-in-law purchased the exact same drone and experienced the same issue, with the wings breaking off after first use. He returned the item under Order #*** and received a full refund. This suggests that:

The product has an ongoing quality defect, and

Similar cases have been handled inconsistently

The drones were not misused in any way and failed during normal, first-time use. I believe this clearly qualifies as a defective product under applicable consumer protection laws, and I respectfully request that my refund be reconsidered.

Please advise why my refund was declined while another customer with the same product and defect was refunded, and kindly arrange the appropriate resolution.

I look forward to your response.

Kind regards,