Disorganized & poor service from takealot.com

I placed an order on 27 Jun 2024 on Takealot and since then my order has been delayed TWICE. The first time, the package was damaged and the 2nd time I don't even get a reason for the delay. I have ordered items I need urgently as they are essentials and now Takealot has messed me around twice. this is not only affecting me but also my animals as I have ordered supplies for them that I cannot go without. I have never had issues with Takealot but this is now an inconvenience. The savings are not worth the headache and disappointment from poor service.