Disorganised !!!!

<p>I ordered a Nespresso machine for collection as I was going to that side of town today. I called the call center first to ask if my parcel was ready and they told me that my parcel would be ready and if it's not it would take a few minutes. So I went to the warehouse qued for a hour and was told that my package isn't ready and it would take up to 6 hours for me to actually get me package. Then I asked the guy at customer care if he could change it to delivery (since I live far out of town) he said that he couldn't do it and I must call customer care. Then I called customer care and asked if I can change the package to Delivery and she said no due to ' Their high volumes of packages at the moment' I find this extremely unprofessional, if you have high volumes of packages you employ more staff. I have never had an issue like this and expect way more from a multi billion dollar company. And now tomorrow I have to drive all the way back to Cape Town to pick up my package because I can't change to delivery, so thank you takealot.</p>