ME
Maryna E

1 reviews | Active since Jan 2017

16 Jan 2017, 11:23

Dishonest,Tricking customers, poor service

<p>I ordered and paid for a gift on Takealot.com on the 13th of December 2016. It showed that the product was in stock in Cape Town and that the delivery date will be on the 15th of December. So I paid an additional amount for the express delivery, and on confirmation of payment it showed that it will be delivered on the 14th of December 2016. Nothing arrived.</p> <p>When I phoned the lady said Oh Sorry</p> <p>They kept on promising that I will definitely receive it the next day with a different excuse every time I phoned, this went on until the 20th of December 2016 and I decided enough and asked for a full refund.</p> <p> </p> <p>So finally received a credit on my account on the 11th of January 2017, not even the refund a asked for. So I decided that I would give them a second chance and placed another order and used my credit. Received the confirmation of payment with a delivery date of the 27th of January 2017. I was fine with that because the items I ordered showed it will be shipped in 7 - 9 working days</p> <p> </p> <p>Today I followed up on my order beacause my status keeps on showing ordered from supplier. Now they changed the delivery date to the 20th of February 2017!! This is almost 4 weeks delay in my order!!</p> <p>This is totally unacceptable beacuse when I ordered and paid for this, they never said that there will be a problem and that my order will be delayed.</p> <p> </p> <p>I am very disgusted with Takealot.com</p> <p> </p> <p>I frequently bought stuff with them and never had problems like this</p> <p>I will never ever make use of them again</p>

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