Dishonest reason for cancellation

Dear Takealot Customer Service,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding the recent cancellation of my order for the Ring Chime Pro (Order Number: ***), which I purchased on Monday 1 July 2024 during your sale for R899.

I received an email today (4 July 2024) from Takealot notifying me that my order had been cancelled due to the product being out of stock. However, upon checking your website, I found that the Ring Chime Pro is still available for purchase at the original price of R1500.

I understand that there might have been limited stock available at the sale price, but the cancellation email did not specify this. Instead, it misleadingly suggested that the product was entirely out of stock. This discrepancy compromises the integrity of Takealot and has significantly affected my trust in your service.

I am disappointed in how this process was handled and hope that you can provide clarification and rectify this situation. I look forward to your prompt response and resolution.

Thank you for your attention to this matter.

Sincerely,

Walter Bradley