JE
Jean-Pierre Erasmus

1 reviews | Active since Sept 2016

22 Oct 2018, 11:57

Dishonest product reprecentation.

Takealot have gone in the business of selling items based on the wrong image. My wife ordered a dolls pram for my daughter, based on what the pictures was. Then after ordering and paying for the pram, she saw that Takealot changed the picture on the pram and it was not what she wanted or ordered. She informed them and they do not want to send the pram that she wanted but the one they have the picture of now. The internet and shopping online is a visual experience. This is dishonest to change the picture and not deliver the original product ordered. I am disgusted that a big company like this can be this dishonest, and not deliver the product ordered. If it was a mistake, they must carry the loss and not the customer, as we did not make the mistake and received multiple confirmations onscreen and via email showing the pram we wanted and that it was paid for. I do not believe that this is customer service this is customer insulting.

0
Replies (0)