Dishonest from Takelot staff call Centre

On the 27th July 2020, I placed an order # ***3 , payment was done. Received an notification that delivery date will be the 12th August 2020. On the 4th August 2020, I received notification of delay and only by the 14th August 2020 will be delivered. My husband contacted the call centre, and was advised that one of the items are delayed and that we can cancel that item and reorder which will be delivered on 7th August 2020. All this conversation was recorded. The item was cancelled and immediately I try to order the item that was cancelled, I too my surprise the item does not exist, no stock. My husband once again called the call centre , they denying that this was said to my husband to reorder when the conservation was recorded.

Very disappointing to be mislead, **** and appalling customer service … I was told to look through the catalogue … is this how customers are threated.