Dishonest driver

I ordered a product on the 22/01/2020 for delivery the next day 23/01/2020( today). The extra shopping fee being R95 , payable as COD. I was unable to be home the whole day, and made sure my father made himself available to wait to receive the package on my behalf. I had been tracking the package all day on and off since this morning and when I got him after 3, I checked and the status was "client unavailable for delivery". My father had literally been sitting at the window waiting. I called the call centre and the consultant advised that the driver didn't ever come to my address, as per the system, and had instead just rescheduled the package. She informed me that she had tried to call the warehouse, but nobody answered the phone. The package is thus being rescheduled for tomorrow. I will not be paying the shipping fee on this product, as the delivery person was dishonest in saying I was unavailable, and unreachable upon trying to resolve the issue. I am disappointed by this level of service and annoyed at the fact that I have to once again ask someone to await the package for me. The call centre consultant was very polite and apologized but unfortunately this does not make up for poor service delivery.