Dishonest delivery delay
Items ordered for delivery on specified day, confirmation message sent confirming items were out for delivery on that day. Plans made to ensure home occupied to accept delivery. Delivery did not take place due to "address not determined" - although confirmation clearly has correct address and we have received multiple deliveries to this address. Delivery now scheduled for several days after the original date and at a time when the items I ordered were needed for a camping trip and we are leaving the day before the items are said to arrive. To make matters worse, I CANNOT SPEAK TO PERSON TO ARRANGE TO PICK THE ITEMS UP OR FIX THIS!! Any form of customer assistance is via a chatbot or a link to frequently asked questionS.
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Replies (1)'s updateReviewer Update
08 Jan 2026, 10:38Subsequent assistance following my review was promptly initiated and items were delivered just in time for our trip. Thank you takealot. Problem was identified as a driver who blindly followed a GPS location and did not follow the listed street address and tried to deliver at another entrance to the property that is on another street. Drivers should check the street they are on and the house number listed if they encounter a problem with the location their GPS sends them to.
's update08 Jan 2026, 10:38
Reviewer Update
Subsequent assistance following my review was promptly initiated and items were delivered just in time for our trip. Thank you takealot. Problem was identified as a driver who blindly followed a GPS location and did not follow the listed street address and tried to deliver at another entrance to the property that is on another street. Drivers should check the street they are on and the house number listed if they encounter a problem with the location their GPS sends them to.