Disgusting Services from Takealot.com

I bought a Hisense 55" Qled Smart TV which was delivered on Thursday Feb 15th at around 8 30am. I brought the package in, opened the Box and everything looked good. I plugged the TV in to make sure it worked and to my surprise, when plugged in, you see a Crack on the left of the screen and the right of the screen.

I immediately logged a return within 20 minutes of receiving my package and called customer support at 9 am asking them how on earth did I receive a broken defective product?? Please collect it today and get me a new one ASAP.

They said they would and I never heard back. I had 3 different packages expected to be dropped of in Thursday the 15th as well so I asked that the next driver dropping off, picks this up as well.

No response or communication

I called again at 3pm, the agent tells me don't worry sir, we have drivers till 7pm they will fetch it. 4pm my last package is delivered, the guy tells me sorry, I can't take your package and that's that.

Friday morning, No response from customer support or management. I call again, same story, someone will come. They eventually only come at 4 6pm.

I went all weekend with no commitments or communication, I paid a lot of money and they basically ghosted me.

I had to call again on Monday at 3pm and the consultant has absolutely no idea what's happening with my order or my return/refund/replacement.

According to this rep, it might have been damaged in Transit. This is utter nonsense as the package is secure with a ton of padding. I don't see how

They dint want to admit to giving me a defective product and cause me a massive panick.

I asked for a manager to call me again which is the 4th time I asked. Still no call.

I have 3 different emails with consultants who don't respond

This entire process has been stressful and exhausting because I paid a lot of money and have no idea whats going on.

It's now 10am on Tuesday (6 days later) with no cooking clue what's going on

Can't believe Takealot.com has treated me so poorly and I'm a long time customer.

Very disappointing and Sad.