CJ
Charmaine J

1 reviews | Active since Jul 2021

23 Dec 2021, 12:07

Disgusting services

I am besides myself with Takealot service and customer care. I order with them on the 22.12.2021 order number ***1. which was then delivered on the 23.12.2021 with 7 items missing that where in stock up me placing the order. Takelot process is to deliver is within two working days items that are in stock if you live in a major city which i am in Johannesburg. Up the arrival of my order 0n the 22.12.2021 i discovered that 7 items are miss. I called to report the incidence and i was advised that the track over turned. Takelot did not communicate this with me and my order was promised to be delivered on 22.12.2021. During the call of reporting my order was re-ordered and all items where in stock. Later on i discovered that the order will be delivered on the 29.12.2021 which double the waiting period promised. Today 23.12.2021 i received 1 item from the 7 items that where missing. The warehouse in less than 5km from my house which makes no sense for my order to be delayed when all items are in stock. The warehouse refused to deliver my items by the 24.12.2021. I was promised that all items will be delivered by Christmas day. No one will be home on the 29.12.2021 we are travelling to another province..

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