Disgusting Services

I am absolutely disgusted with the level of incompetence at Takealot. I returned a pair of R1,000 earphones over a month ago, and for 22 DAYS, they’ve been sitting with your supplier. I am tired of being lectured on your "21-day policy" by brainless agents who can’t even do basic math. Day 21 has passed. You are now officially in breach of your own service agreement, yet your "support" staff continues to parrot the same script like robots. The latest agent didn't even bother answering my questions—just hid behind a policy that you've already failed to meet. I didn’t pay a "supplier" R1,000; I paid Takealot. Your internal logistics failure is not my problem. Stop holding my money hostage and stop giving me the run-around with these pathetic, lazy responses. I WANT MY REFUND OR A REPLACEMENT PROCESSED TODAY. No more excuses, no more "21-day" scripts, and no more delays. Your customer service is a total joke and this is bordering on theft