Disgusting service - take your last money

*Subject: Complaint Regarding Unresolved Refund Issue for Takealot MORE Charge**

Dear Takealot Customer Service Team,

I am writing to express my dissatisfaction with how my recent refund request has been handled.

Despite requesting a refund for a charge that was deducted today, Takealot MORE has refused to process the refund. I had previously contacted your support team in June, during which I was advised that I had not requested a cancellation and therefore, no refund could be processed due to the 7-day cooling-off period.

However, I want to clarify that I did request a cancellation and refund in June, and I have proof of this communication. The agent I spoke to at that time indicated that since I had not requested cancellation within the initial 7 days, a refund was not possible.

Now, despite my previous requests and the recent charge, I am being denied a refund. This is unacceptable, and I request that my case be reviewed urgently. I believe I am entitled to a refund for the recent charge, especially considering my prior attempts to resolve this issue.

Please investigate this matter promptly and provide a resolution.

Thank you.