Disgusting Service Take Alot

So I bought a product on take alot for R105 and paid for the item I then received an email to say my order has been cancelled

Please note i am unhappy on how this matter was handled

Firstly i dont agree with this i want the product for what it was advertised for i have screenshots of the advertised price and i made payment for my purchase this is not a customer error and Take alot should clearly have checks in place so that errors like this dont occur.

I spoke to leigh and she said the decision was made and wont change, I told her that this is unfair to the customer as there are quite a few loop holes in take alots system where if they can make money from you they dont call the customer to say we overcharged you and will refund you the difference but when they messed up they are quick to just cancel the order and dont want to honour what was advertised and paid for surely if the mistake is theirs they need to honour the mistake and give the customer what was advertised for.

Please note that this just shows what Take alot think of their customers. Once the company has to take a lost for something that one of their employees messed up you say but we cant process the order which again i disagree with as i placed the order and it was paid for which means the order was processed the only thing that didnt take place was that I wasnt notified to collect and reason cause you guys picked up you guys made a mistake also this is a mistake take alot has to take the fall for as their employees capture listings and advertise it.

I would suggest putting better plans be put in place to double check listings before publishing the items for example get content moderators to check listings before they publish as stated the customer cant be punished for an in house mistakes.

I emailed the CS executive which till now I have received no feedback seems like Take alot is quick to make money but not as quick to give great customer service