Disgusting Service Once Again

1. I sent my smar****ch in for repairs on the 25 May 2020. On the 03 June 2020 I was informed that they lost my watch which was supposed to be returned to me the very same day. 2. They credit my account the very same day, I then purchased a new smart watch from them on the 06 June 2020. The supplier is in Pretoria. 3. Today is the 15 June 2020 and I still haven't received my delivery. 4. I contact the supplier about my watch, I was told that it was despatched to Take A lot on the 07 June 2020. 5. I don't understand why it takes 9 days to deliver a package to Durban???