Disgusting service no Empathy

On the 14 I got news I am going in to early labour and my baby will be premature meaning there is some essential products that I need I ordered breast pump breast pads and milk storage bags, on the 15 i had to follow with take a lot to find out where my order is just to be told the order has been sent to Somerset instead of Cape Town and this is not in their control it will take 2-3 working days. I had to follow up again today spoken to a girl named Chesnaye.B very arrogant girl formed to be helpful but did not help at all my order was cancelled . The emotional trauma I already went through to wait for my order as it’s the best possible breast pump I ordered on their app just to get this disgusting service and this from a company that forms to give exceptional service . They should train their staff not to take things personal and focus on retaining clients instead of adding to the emotional stress the client is going through I’m now sitting with a credit cause obviously they still want me to spend my money on their app knowing I’m desperate cause I need the products as it is essential to my new premature born baby