Disgusting service levels

My washing machine broke 5 weeks ago, hisense came up to check if this can be fix as it is still under warranty. They have advised that it cannot and that take alot needs to contact them not me for a credit note it's been 3 weeks and I send emails daily.

I get a response from a new person everytime with no proper information just a generated email.

I am disgusted in the service levels if I could request a credit back myself my hisense I would do so I am so appalled by the lack of service delivery when it's time to refund or replace and clients product but you very quick to send the product to us.

This has been the worst experience ever and I have to do washing by hand. I am disappointed as I am a regular take a lot purchaser I am truly disgusted in the levels of service.