Disgusting service from Takealot.com

I ordered goods from Takealot.com, a stuffed rabbit and caramel treat. The stuffed bunny, no matter all my searching had no size, but it was under the search of large stuffed toys, and there were reviews saying it was a good size, so, trusting the reviews I ordered it. Turned out to be 20cm tall ... uh,, since when is that as good size, unless one is looking for a 10cm toy. The caramel treat said R228 for two pack. I worked it out and it would be the same price as getting 2 packs of 4 tins each at Makro. Imagine my surprise when "two pack" referred to 2 tins of caramel. Who in their right mind pays R114 for a tin of caramel? Immediately did a review and completed the return form. It has now been 5 days with no response whatsoever, even though I have logged a call with Takealot.