Disgusting Service from Takealot

I have a grievance that I would like to bring to your attention. I ordered a pool adaptor, and it was delivered as a second-hand used item. Moreover, I was only sent one when the order was made for two, as advertised. I took a photo of the item and immediately requested a return on the Takealot official website. The item was collected with another item that had arrived damaged in the same delivery. So, to add insult to injury, the Takealot support team emails me to request the item that had already been sent back with the driver. A driver that we have dealt with multiple times.

I was contacted by various people, and I did my best to give all the information needed to locate the missing adaptor. My last two emails were ignored, and last week Friday, the 30th of January, Takelot proceeded to deliver the same damaged adapter to me again. When I tried to bring it to their attention, my email was ignored, and I was blocked from doing another return request on the official Takealot website. A valued customer for years who has bought from you monthly. The way this case was handled was awful. I am traumatized, as a single parent who works so hard to provide for my family, and in one fell swoop, they ripped me off of R753, plus wasted my time with multiple emails, which led to no successful result. I am sitting with a damaged item that I paid full price for. Nowhere did it state that I would receive only one item out of two that had been used, and I am still so shocked that the customer service was so appalling!