DISGUSTING SERVICE FROM TAKE A LOT !!!!!!

I wrote a review on the 8th August to which Take A lot has not bothered to reply, subsequent to that i have called 3 or four more times the last was on 16th August where the agent promised to get a manager to call nothing has happened Below is the 1st review posted and which was sent to take a lot as well I returned a pair of Sony earbuds (ref: MRRN-27-XKO-PONA)but forgot to include the charging cable. I immediately returned this (MRRN-8507B-WAQR) – have pictures to prove this. I have subsequently been contacted by 8 different agents – all assuring me of their service and asking for the same information – my contact details etc. I also spoke to Sikelwa on the phone and she assured me that she would personally look into this. To date I have not heard from her either. I have filed a complaint on your website where I was asked to rate the service I received – again I have had no reaction. This has been going on for a month now and I just want my money back as dealing with Takealot is very frustrating.