DISGUSTING SERVICE FROM TAKE A LOT!!!!

I am a very frustrated customer. I returned a pair of Sony earbuds (ref: MRRN-27-XKO-PONA)but forgot to include the charging cable. I immediately returned this (MRRN-8507B-WAQR) – have pictures to prove this. I have subsequently been contacted by 8 different agents – all assuring me of their service and asking for the same information – my contact details etc. I also spoke to Sikelwa on the phone and she assured me that she would personally look into this. To date I have not heard from her either. I have filed a complaint on Take A Lot’s website and the reply was to rate their service nothing as bout my complaint This has been going on for a month now and I just want my money back as dealing with Takealot is very frustrating.