Disgusting service

On 27th November, my husband ordered 2 mattress and bed sets and a dishwasher. The dishwasher came first and the box was covered in bird ****. Well, at least we received the dishwasher. We received one of the bed sets. After almost 2 1/2 weeks of calls, our issue has still not been resolved. We have spoken to at least 10 takealot employees and NO ONE can help us with anything of substance. Takealot has first stated that they cannot locate the bed set. HOW CAN YOU NOT LOCATE SOMETHING AS BIG AS A BASE AND MATTRESS??? We were later told that it is our word against that of the courier company. The courier company simply has to send a copy of the invoice where the receipt of ONE bed set has been signed. Yet, a task as simple as this is taking takealot more than 2 weeks to resolve. At this point, we do NOT want the bed set. We want a complete refund of the money. The service received from takealot has seen a disastrous descent and I absolutely will not be buying from them again. However, from the reviews posted, clearly bad service from takealot is the norm. #RefundOurMoney