Disgusting service

I find it disgusting that Takealot, will not replace or refund a defective product. Note, this a a baby product for a tiny newborn. I find this truly sad, that the attitude of Takealot is. WE DON’T CARE

I ordered the product 30 January for a baby shower gift. When the Baby Mother opened the box, she found that there was a defect, she returned the product and I in return logged the return with Takealot on 23 February Takealot claim that they will not refund or exchange the product, due to the fact that defective goods need to be returned within 7 days

However - Their website states the following

3: Defective products We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

If you have received a product which turns out to be defective or otherwise of poor quality (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below). You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).